1) AI answers first
Reply to basic questions using your products, services, and business info.
iLineme AI Assistant for LINE OA
AI Chatbot and Team Inbox for LINE OA
Let AI handle your LINE OA front desk — and hand off to your team instantly
Answer common questions from your own business data, auto-triage and tag chats, and make handoffs smooth — without heavy backend integrations.
Best for businesses that run on LINE OA and want to reduce repetitive replies while keeping humans in control.
PROBLEM
Slow replies
Too many LINE OA conversations arrive at once
PROBLEM
Messy booking
Dates, prices, and customer details get lost in chat
PROBLEM
Hard handoff
The next teammate has to reread the whole conversation
Industry fit
Start from your business problem, then let iLineme solve the right workflow.
Each LINE OA business has a different operational bottleneck. iLineme answers from real data, captures booking details, and hands work over based on context.
Accommodation
Guests ask rooms, prices, dates, then want to book immediately
Fewer missed chats
Problem
A slow reply can send guests elsewhere, while stay dates and guest counts get scattered in chat.
iLineme fixes
iLineme answers from room data, detects booking intent, and guides guests into booking from the same LINE OA conversation.
Outcome
Your team receives a booking request with context, price, and details to verify.
On-site services
Customers ask price, service area, and availability before scheduling
Faster scheduling
Problem
Admins ask follow-up questions repeatedly, such as location, model, photos, and preferred date.
iLineme fixes
AI answers basic conditions, recommends a suitable service, and collects appointment details in a structured way.
Outcome
The team confirms slots with service context instead of starting from zero.
In-store services
Customers compare services, pricing, duration, and available times
Easier booking
Problem
Service info lives across chat, images, price lists, and calendars, so replies become inconsistent.
iLineme fixes
iLineme uses real service data, recommends options, and hands requests to your team in one inbox.
Outcome
Customers decide faster and staff know what they need to confirm next.
Booking logic
The booking system does not let AI decide by itself
AI helps answer, recommend, and guide customers forward, but bookings are calculated from real business data such as prices, rules, availability, and service details. Customers then submit through a booking form on LINE so your team can review and confirm in a structured way.
1
Calculated from real business data
Prices, availability, rules, and services come from the data your business sets.
2
Submitted through a booking form on LINE
Customers submit structured booking details instead of letting AI guess in chat.
3
Reviewed and confirmed by your team
Admins see the context before confirming, reducing ambiguous decisions.
Who it fits
For businesses that serve customers through LINE OA
If your team answers repeated questions, bookings, or appointments in chat, iLineme handles the first response before your team steps in.
Best for teams that want faster replies, easier booking, and smoother handoff with context.
Accommodation / hotels
Answer room, price, amenity, and booking questions in chat.
Hotels, resorts, villas, guesthouses, homestays
On-site services
Handle price, service area, availability, and appointment questions.
Air-con cleaning, home cleaning, solar installation, maintenance, home services
In-store services
Recommend services, pricing, duration, sample work, and available slots before customers visit.
Auto care, Thai massage, beauty salon, spa, clinic
Businesses with repeated questions
Let the assistant handle pricing, promotions, booking steps, and opening hours.
Shops, clinics, courses, sales teams, support teams
Why iLineme is different
Not just a Q&A chatbot. A context-aware assistant that helps customers move forward.
iLineme is designed to be easier to start than building complex automation flows, while going deeper than pre-written FAQ pairs. It helps LINE OA reply faster, support booking, and hand over chats to the team.
Set up in 5-10 minutes
Add business and booking data. The system shapes the first workflow for your business type.
No need to draw every flow or intent from scratch.
Start free without locking key features
Try assistant, inbox, testing, booking, and handoff from day one.
No high-tier package required to try the core workflow.
Answers from business data, not FAQ pairs
The assistant uses your rooms, services, policies, and booking details.
Less manual Q&A setup and fewer rigid replies.
Context-aware recommendations
It checks context, interest, and clear requests before suggesting booking.
No premature booking push that annoys customers.
Built-in translation for the inbox
Your team can read and reply in one inbox even when customers use another language.
No switching translation tools or losing context.
Information and booking in one chat
Customers ask first, then continue to booking in the same conversation.
Not just contact admin; it helps customers move forward.
The core difference is a context-aware business assistant, not a generic scripted chatbot.
Key Features of iLineme
All featuresAI Assistant
Answer from business data and guide customers forward
Answers from your business data
Add your products, services, and key info so the bot replies based on what you actually sell.
Answers from your data, not only fixed Q&A
The assistant uses your business, product, service, pricing, policy, and booking data to answer customers in context, so you do not need to create every question-and-answer pair manually.
Understands similar questions without requiring exact preset wording.
Uses product, service, price, and policy data to reply naturally.
When data is not enough, it separates cases that should be reviewed by staff.
Inbox and Languages
Read, reply, and translate in one inbox
Handoff rules & auto tags
Route chats based on intents/keywords and auto-apply tags for your team.
Team inbox
Invite teammates to collaborate and reply from one place.
Handoff Workflow
Handoff with tags and context summary
Test chat + references
Try before going live and see which data the answer referenced.
Start fast — no backend integration
No stock/CRM integration required to get value quickly.
How to start using an AI chatbot on LINE OA
Follow the real workflow from setting up the assistant to booking and team handoff in one chat.
Start using the AI assistant
1
Connect LINE OA
→↓
2
Add business data
→↓
3
Add booking data
→↓
4
Test in Playground
→↓
5
Release to customers
Set up the AI assistant
Connect LINE OA, add business data, and test replies in Playground before going live.
Set up booking
Add services, booking details, and conditions your team needs to confirm each request.
Customers finish in one chat
Customers ask, book, and get handed to your team from the same LINE conversation.
How it works
- 1Customer messages your LINE OA
- 2AI replies to basic questions first
- 3If a rule matches, the system auto-tags the chat
- 4The conversation is handed off into your inbox
- 5Your team replies with full context
Use case flow
See what changes before and after iLineme
A practical flow for businesses that receive pricing, service, or booking questions through LINE OA every day.
Before iLineme
Customer asks for price
Admin replies late
Customer drops off
Booking details scatter
After iLineme
AI replies instantly
Recommends a service
Collects booking details
Opens booking screen
Admin confirms with context
MSMEs understand the benefit faster: quicker replies, structured booking data, and smoother team follow-up without rereading the whole chat.
Pricing
Simple pricing that grows with your team
Try it free, with every feature available from the start.
What are credits?
Credits are the monthly usage allowance for the AI assistant. They are used when the system uses AI to reply or process work, such as Playground replies, real LINE customer replies, and booking requests created from conversations.
In general, 1 AI reply = 1 credit
Starter fits businesses with lighter incoming chats
Pro fits multi-admin teams and handoff-heavy work
A booking request created through LINE uses 10 credits
Growth fits accommodations/services with multiple booking time slots
Pricing and credit FAQ
1
When both monthly credits and extra credits run out, AI-powered work pauses until the next monthly cycle or until you add extra credits. Your team can still access the app and manage back-office work.
2
Extra credits start from 1 THB per 1 credit, or can be added as a pack from the billing page. The system shows the price before payment, and extra credits do not reset monthly.
3
No card is required to start free. You can sign up and test the system first. Payment is only needed when upgrading a plan or adding extra credits.
4
You can cancel from the Billing page in the app. Cancellation follows the current billing cycle, and your plan remains usable until the end of the paid period.
✓Customer data is not used to train our AI
✓Test answers before going live
✓Data is separated by business and project
✓Use your existing LINE OA through Webhook
About iLineme
We built iLineme so small businesses can use AI without a technical team
iLineme starts from a simple problem: small businesses receive customer chats all day, but should not need an expensive, complex system to respond well. Add your business and booking data, and the assistant helps answer from real information, hand chats over with context, and let customers continue to booking inside the same LINE OA flow.
✓Designed for owners and admins to set up by themselves, without developers
✓Priced for small businesses, with every core system available to try for free
✓Focused on what teams actually need: replies, booking, handoff, translation, and teamwork
✓Keeps setup short by asking for only the key information needed to start
▶
YouTube tutorial
Add a video link later
FAQ
FAQ
Key questions before getting started with LINE OA, teams, handoff, and booking.
1
It’s built specifically for businesses that use LINE OA as their main customer channel.
2
No. It’s designed to be easy to start and doesn’t require backend integrations.
3
Yes. Handoff routes the chat into the team inbox so staff can reply.
4
Yes. Higher plans support more team members.
5
It focuses on triage, tagging, and smooth handoffs — not only auto-replies.
6
Businesses with repetitive questions on LINE OA that still want humans to close conversations.
Contact iLineme
Not sure whether iLineme fits your business yet?
Our team can review your case, whether you run accommodation, retail, services, or an admin team that handles LINE OA customers every day.
We can help you decide
What the AI should answer
Which booking or appointment flow fits
Which cases should go to an admin
Which package fits your chat volume
We reply during business hours · No signup required · You can send your business example